ANZ Customer Information

I’d like to wish you all a warm welcome to Kina Bank.

As a proudly home-grown Papua New Guinean business, Kina Bank is an emerging force in the rapidly growing financial services sector.

Our vision is to be the most dynamic, progressive and accessible financial services company in PNG. We have a strong commitment to superior customer service and this is what sets us apart in the market, and makes us a better alternative. Our strategy is based on service differentiation and value for money. Our pledge is that ‘together it’s possible’ because we believe the strong relationships we form with our customers and communities are the cornerstone of Kina Bank.

Our commitment at Kina Bank is to empower our people, customers and communities to have financial independence and security. We are proud of our PNG heritage and the acquisition of ANZ’s retail, commercial and SME businesses is the next step in our journey. The acquisition will improve our market position enabling us to compete more effectively. It will enable us to improve our products and services as a full service bank and provide us with representation across all of the key provincial centres in PNG.

Our aspiration is to be PNG’s leading digital bank and our dynamic and innovative approach means we are excited to be at the forefront of new technologies. Our banking platform, for example, is one of the best and most contemporary in the region with a world leading digital capability. Evidence of this is our mobile apps for retail and corporate customers which were launched in December, 2017.

The ANZ acquisition will allow us to continue delivering on our digital strategy and with the transfer of all of ANZ’s retail branches, ATMs and EFTPOS terminals we will have a comprehensive national footprint to expand our distribution network significantly.

Kina Bank is a wholly-owned subsidiary of Kina Securities Ltd, PNG’s leading diversified financial services company. We’re listed on both the Australian and Port Moresby stock exchanges and we have a strong history as leaders in funds administration and funds investment management which complement our banking services.

The acquisition is expected to complete in the third quarter of 2019 meaning the transition time provides us with the capacity to ensure all customers receive a seamless and exceptional customer experience. As an ANZ customer you may have several questions about the acquisition so we’ve put together a few resources for your reference.

For further information, we have developed a list of Frequently Asked Questions.

We believe in life-long customer relationships and strong, valued, strategic partnerships and I’m delighted to welcome you to Kina Bank.

Greg Pawson, CEO/MD Kina Bank

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