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Customer complaints

We always aim to deliver the best experience to our customers whether it’s in branch, online or when contacting our customer centre. But if we get things wrong or we don’t meet your expectations, we want to hear from you.

We work to deliver a range of different products and services suited to everyone’s needs, so if you have feedback on a product or how it is offered and communicated, please let us know.

At Kina Bank, we’re committed to working with you and understanding what’s happened. Then we try and resolve your complaint in a timely manner. We will listen to you and then work to provide a fair and reasonable solution.

To make a formal complaint, please email us at kina@kinabank.com.pg


Have you got feedback to pass along about one of our products, a recent branch experience or do you need some more help with a product? Maybe you simply want to share your thoughts? Just email us at kina@kinabank.com.pg

Kina Digital Banking

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Whether it’s for personal banking or business, we’re committed to making your banking experience as easy and as simple as possible.