FAQ's & Support - Kina Bank PNG

General

What is the Kina Bank swift Code?

The Kina Bank Swift Code is KINIPGPG

Where can I find individual branch BSB numbers?

To find out your local branch’s BSB number please refer to our branch location page on our website.

How do I contact Kina Bank?

It’s easy, you can call us on +675 308 3800 or on toll-free 180 1525. If you can’t make it to a phone, you can also email us at kina@kinabank.com.pg and one of our friendly team will respond to you.

I had a great experience with Kina Bank, can I pass along feedback?

We love receiving feedback at Kina Bank and knowing that you’ve had a great experience when dealing with our team. To pass along feedback you can email us at kina@kinabank.com.pg and our team will assist you.

How do I report a complaint?

At Kina Bank we welcome feedback, if you’re not happy with the experience you’ve received, we want to know. To report a compliant you can call us on +675 308 3800 or on toll-free 180 1525. Alternatively you can email us at kina@kinabank.com.pg and our team will assist with your compliant and work to find a solution.

My details have changed, how do I update them?

You can update your personal details using one of digital platforms such as Kina Personal Online Banking or Kina Konnect. If you don’t have access to a computer or phone you can arrange to call us on +675 308 3800 or on toll-free 180 1525 and our team will assist.

How do I report a lost or stolen card?

If your card is lost or stolen, please let us know straight away. You can even block a stolen or misplaced card using Kina Konnect and unblock it in seconds when it’s safely back in your possession. Once you’ve blocked the card please call us immediately on +675 308 3800 or on toll-free 180 1525.

Personal Banking

I want to open an account but I’m not sure which one is best for me; can I view all of your products?

We have a complete list of Kina Bank products available for you to view, the document can be found here.

Before I open an account I would like to see the fees and charges, are these available?

Yes, they are. You can access our fees and charges.

I want to open an account with Kina Bank, how do I do it?

To open a new bank account you will need to visit your local Kina Bank branch and complete a personal application form and complete the Kina Bank ID checklist.

As part of the ID checklist you will need to have 2 forms of valid Primary ID. Examples of ID are: Passport, Student ID, Work ID with employer letter, Work Permit with department of labour letter, Driver’s Licence, NID Card, Superannuation Card. If you don’t have these please arrange to call us on +675 308 3800 or on Toll Free 180 1525 and we can work out what Secondary ID you may have.

You will need to work out what type of account you want to open as well, whether it is a savings account or transactional account. If you need more assistance, please let us know!

The application form can be found here.

I don’t live near a Kina Bank branch; can I apply online?

You can start the process of applying online and enter in all your contact details and personal information which is automatically send to our contact centre. Once they’ve e received it you will get an automated email, as part of the ID confirmation phase you still will need to visit a branch. If you have any more questions or concerns, you can call us on +675 308 3800 or on toll-free 180 1525.

I’m an existing Kina Bank customer, am I able to get a Visa Card?

Yes, as an existing customer you’re welcome to apply for either our Kina Visa Debit Card or Kina Visa Credit Card. You will need to complete an account application form and you will still be subject to Kina Bank’s normal application process.

I am considering taking out a home loan, do you have a home loan calculator?

Yes, we have a free home loan calculator. The calculator will work as a guide to show you what your monthly repayments will be based off your borrowing amount. The calculator should only be used as a guide, our lending team will talk you through specific repayments when you apply. You can access the free Kina Bank calculator.

I want to enquire about applying for a home loan, what do I do?

We now offer a free loan enquiry form! Simply complete your details and hit submit, your enquiry will be sent to our lending team who will then review your details and make contact.

I’ve applied for my loan but have not had a reply from Kina Bank, what do I do?

Our loan application process can take between 14-21 days. Upon applying for the loan you will receive confirmation that it has been submitted and our team will update you along the way. If you need to call and discuss the process you can reach us on +675 308 3800 or on toll-free 180 1525.

Digital Banking

As a Kina Bank customer, what digital services am I able to access?

We have a range of different digital offerings for our customers, both for personal and business use. To view all of the digital services please refer to the Kina Digital Banking section of our website.

How do I sign up for Kina Online Banking?

To sign up for Internet Banking you will need to visit your local branch and speak with our team, they will assist you in getting everything set up so you can start banking and managing your accounts online.

How do I sign up for Kina Konnect mobile banking?

It’s really easy to sign up for Kina Konnect, you need to be an existing customer and have access to a mobile phone that has been linked to your account. Then all you need to do is dial *525# and follow the prompts. If you get stuck, you can call us on +675 308 3800 or on toll free 180 1525 and our team will assist. We also have an online user guide which can be used to step through the process.

Does Kina Bank charge customers to use digital services?

When using our digital products there are some fees relating to statement requests and transfers. To access the full list of charges please refer to our Fees and Charges schedule.

How long does it take for my online transfers to be processed?

A transfer to another banking provider in PNG should appear in the nominated account within 3 hours if the transfer is made within business hours. If the transfer is made outside of normal business hours the funds will not clear until the next business day.

Any transfers made over the weekend or on a public holiday won’t appear until the next business day.

When you’re transferring from a Kina Bank account to a Kina Bank account the transfer is immediate.

If you transfer is still not showing in the account you transferred to after a business day, please call us immediately on +675 308 3800 or on toll-free 180 1525

Business Banking

How do I open a Kina Bank business account?

To open a new business bank account you will need to visit your local Kina Bank branch and complete a personal application form and complete the Kina Bank ID checklist.

You will also need to provide proof of your business; we will require the official government documentation and the official business registration number.

The application form.

What business accounts does Kina Bank offer?

We offer three different accounts, and these are the Kina Cheque Account, the Kina Cash Management Account and the Kina Fixed Deposit Account.

The Kina Cheque account acts as a daily transactional account whereas the other two accounts provide you with an interest rate to help grow your business funds.

What interest rates does Kina Bank offer for business customers?

We offer competitive interest rates which are updated weekly, we offer rates against a time period and value of your deposit. View our interest rates.

I’m a small business owner and want to take out a loan, what is the process?

At Kina Bank we offer a range of lending options for our business customers, to start the process of applying for our SME loan you will need to contact your nearest branch or email us at kina@kinabank.com.pg and we can talk you through the process and what is required to apply for a loan.

Kina Digital Banking

Do your banking anytime, anywhere.

Whether it’s for personal banking or business, we’re committed to making your banking experience as easy and as simple as possible.

FAQ’s & Support.