Kina Pei.

It is available to all Kina Bank account holders who have Visa Debit/Visa Credit Cards. To be able to use the app, you will need to be first registered on Kina Bank’s Personal Online Banking platform. Your Personal Online banking credentials will be used for you to log in to the app.

When you launch the Kina Pei App on your Mobile, you will be taken to the log in page, you will enter your Kina Bank Personal Online Banking Username and Password to be able to log into the app.

You can click on “Forgot Passcode”, this will take you the sign in page where you log in with your Personal Online Banking Credentials and create a new Passcode.

You can download Kina Pei mobile app from Google Play Store. Search for Kina Pei, tap on “Download,” and follow the on-screen instructions to install it. If Kina Pei does not show in Play Store when searching, it means your device is not compatible for the app.

Yes, the app is free to download and use.

You can use Kina Pei on any Kina Bank EFTPOS terminals or any other EFTPOS that supports contactless (Tap and Pay) payment and visa transactions locally or international.

EFTPOS terminal that support contactless payments will have a tap and pay symbol and have a visa logo if it supports Visa transactions.

• An Android series 10 or newer are supported on this app.
• Go to Settings > About Phone > Software Information > Check Android Version
• Near Field Communication (NFC) capable on your device and must be turned on to do payments.
• To check for NFC , Go to Settings > Search on the settings search bar – NFC

Find out if your phone has NFC:

• Open
• In the Search settings bar, type NFC.
• Tap and turn on

If you can’t find NFC, your phone can’t make contactless payments.

Make sure your phone meets the following software standards.

Check if the software on your phone is Play Protect certified. If you modified your phone, make sure it meets security standards. Kina Pei might not work in stores with phones that:

• Run developer versions of Android.
• Are rooted in or run custom
• Have modified factory
• Are untested and haven’t been approved by EMVCo.
• Have an unlocked

To fix these issues, with the exception of Play Protect certification and rooted phones, reset your phone to factory settings.

You can transfer your data by signing into your account on the new device. Remove Kina Pei from the old phone for security.

Immediately contact Kina Bank on +675 308 3800 or email us at kina@kinabank.com.pg to report the lost or stolen device. We will then block and disable the Kina Pei on your lost or stolen device to prevent unauthorised access.

Yes, you can pay even if there is no Internet connection available until there is a need to replenish security keys.

No, Kina Pei cannot do cash out.

You can link your Kina Bank Visa Credit/Debit Card by following these steps:

Step 1: Sync Your Device Time

Make sure your device’s time matches the network time.

To do this:

1. Go to Settings
2. Select Date & Time
3. Turn on Set time automatically

Step 2: Link Your Card

1. Open the app and log in.
2. You will see an option to Add Card.
3. Click on Add Card to view all your linked cards.
4. Select the card to use.

The first payment card that you add to the Kina Pei becomes your default card.

You should open the Kina Pei. Find and select the card that you want to use as default. Tap contactless sign to make it default. Alternatively, you can go to manage cards and select a dew default payment card by tapping on the contactless sign.

You can pay with other cards that are not default cards. Open your Kina Pei. On the dashboard, on your card swipe left until you find the card you want to use. Hold the back of your phone against the payment terminal to pay. If prompted, follow the instructions on the screen.

No, no extra fee is applied. But standard transaction fees apply. Refer to Overview of Fees & Charges – Kina  Bank PNG.

Kina Pei uses advanced security measures, such as encryption, and biometric login options (fingerprint), to protect your data and transactions.

The app supports payment methods on EFTPOS for Sales of Goods and Services.

Make sure Kina Pei is set as the default payment app:

1. Open Settings
2. Tap Apps & Notifications and then Default apps > your Default apps might be under Advanced > tap Tap & Pay
3. Set Kina Pei as the default app

If you have logged into Kina Pei for the first time, you will be prompted to set Kina Pei has the default app for making contactless payments.

To make a payment, go to the “Kina Pei App” log in using your Credentials and enable which card to use and tap on the EFTPOS machine purchases at participating Kina Bank EFTPOS Terminals, other banks EFTPOS terminals both locally and internationally that support contactless payments (Tap & Pay) and Visa transactions.

Hold the back of your phone close to the payment reader of the EFTPOS terminal for a few seconds.

When you are done paying, a Done check mark will appear on the screen.

If the “Done” doesn’t appear you should try:

• Holding your phone in a different way, so that your device NFC antenna can be triggered.
• Holding your phone closer to the payment reader.
• Holding your phone for a few extra seconds.

If the “Done” appears, but cashier says that the payment did not work:

• Check if the store accepts contactless payments.
• Contact your bank to make sure your card is active.

If prompted, follow the instructions on the screen. Some stores use older software for their EFTPOS terminals that asks for PIN or signature. If you are asked, follow the steps on the EFTPOS terminal screen.

If your card is blocked, contact Kina Bank on +675 308 3800 or email us at kina@kinabank.com.pg.

1. Go to the “Transaction History” or “Activity” section.
2. In this section, you will see a detailed list of all the transactions you have made.
3. The transaction history will include information such as the transaction dates, amounts, and recipients.

Transaction history will only show Kina Pei transactions made. It will not include your overall banking transactions that were not made through the Kina Pei app.

Once a transaction is confirmed, it cannot be cancelled. If you encounter any issues, contact us on 308 3611 or email FraudPrevention@kinabank.com.pg

If a transaction fails, check your internet connection, ensure your card is valid and has sufficient funds, and try again. If the problem persists, contact Kina Bank for assistance.

Yes, there are spending limits, just the same as your physical Visa card. For specific details on these limits, please refer to the Kina Bank Fees and Charges. The spending limits are linked to your spending limits for your physical card because Kina Pei tokenises your physical card.

To update your Personal Information, please visit any Kina Bank branches, digital hubs or contact our us on +675 308 3800 or email us at kina@kinabank.com.pg.

Immediately contact customer support to report any unauthorized transactions. They will guide you through the process to secure your account and investigate the issue Fraud contact 24/7.

Phone: 308 3611 or email FraudPrevention@kinabank.com.pg

Contact Kina Bank on +675 308 3800 or email us at kina@kinabank.com.pg.

Report any issues: Settings > Contact us and report a problem. And fall back to your Kina Visa Card.

If you are having issues with Kina Visa Card contact Kina or visit your nearest Kina Bank Branch.

Call Toll Free on 180 1525 or +675 308 3800

Or email us on kina@kinabank.com.pg