Kina Pei.

You can download Kina Pei mobile app from Google Play Store. Search for Kina Pei, tap on “Download,” and follow the on-screen instructions to install it.

Yes, the app is free to download and use.

You can use Kina Pei on any Kina Bank EFTPOS terminals or any other EFTPOS that supports contactless (Tap and Pay) payment and visa transactions locally or international.

EFTPOS terminal that support contactless payments will have a tap and pay symbol and have a visa logo if it supports Visa transactions.

To use Kina Pei, your device must:

· Be and Android series 10 and newer are supported on this app.
· Near Filed Communication(NFC) capable on your device and must be turned on to do payments

You have to find out if your phone has NFC:

· Open Settings;
· In the Search settings bar, type NFC;
· Tap and turn on NFC.

If you can’t find NFC, your phone can’t make contactless payments.

Check these options.

1. Make sure your phone meets software standards:

Check if the software on your phone is Play Protect certified. If you modified your phone, make sure it meets security standards. Kina Pei might not work in stores with phones that:

· run developer versions of Android;
· are rooted, run a custom ROM, or have modified factory software;
· are untested and haven’t been approved by EMVCo;
· Have an unlocked bootloader.

To fix these issues, with the exception of Play Protect certification and rooted phones, reset your phone to factory settings.

It is available to all Kina Bank Account holders who have Visa Debit/Visa Credit Cards. To be able to use the app, you will have to be register for Kina Bank’s Personal Online Banking platform. Your Personal Online banking credentials will be used for you to log in to the app.

When you launch the Kina Pei App on your Mobile, you will be taken to the log in page, you will enter your Kina Bank Personal Online Banking Username and Password to be able to log into the app.

If you forget your passcode to the app, you can click on “Forgot Passcode” this will take you the sign in page where you log in with your Personal Online Banking Credentials and create a new Passcode.

If you change your phone, you can transfer your data by signing into your account on the new device. Make sure to remove Kina Pei from the old phone for security.

If you lose your phone, immediately contact Kina Bank on +675 308 3800 or email us at kina@kinabank.com.pg to report the lost or stolen device. We will then block and disable the Kina Pei on your lost or stolen device to prevent unauthorised access.

Yes, you can pay even if there is no Internet connection available until there is a need to replenish security keys.

No, Kina Pei cannot do cash out.

You can link your Kina Bank Visa Credit/Debit Card by following these steps:

Step 1: Sync Your Device Time

Make sure your device’s time matches the network time.

To do this:

1. Go to Settings
2. Select Date & Time
3. Turn on Set time automatically

Step 2: Link Your Card

1. Open the app and log in.
2. You will see an option to Add Card.
3. Click on Add Card to view all your linked cards.
4. Choose the card you want to tokenise.

The first payment card that you add to the Kina Pei becomes your default card.

You should open the Kina Pei. Find and select the card that you want to use as default. Tap contactless sign to make it default. Alternatively, you can go to manage cards and select a dew default payment card by tapping on the contactless sign.

You can pay with other cards that are not default cards. Open your Kina Pei. On the dashboard, on your card swipe left until you find the card you want to use. Hold the back of your phone against the payment terminal to pay. If prompted, follow the instructions on the screen.

No, no extra fee is applied. (Transaction Fee applies – refer fee schedule)

Kina Pei uses advanced security measures, such as encryption, and biometric login options (fingerprint), to protect your data and transactions.

The app supports payment methods on EFTPOS for Sales of Goods and Services.

Make sure Kina Pei is set as the default payment app:

· Open Settings;
· tap Apps & Notifications and then Default apps;
· your Default apps might be under Advanced;
· tap Tap & Pay;
· Set Kina Pei as the default app.

If you have logged into Kina Pei for the first time, you will be prompted to set Kina Pei has the default app for making contactless payments.

To make a payment, go to the “Kina Pei App” login using your Credentials and enable which card to use and tap on the EFTPOS machine purchases at participating Kina Bank EFTPOS Terminals, other banks EFTPOS terminals both locally and internationally that support contactless payments (Tap and Pay) and Visa transactions. Hold the back of your phone close to the payment reader of an EFTPOS terminal for a few seconds. When you are done paying, a done check mark will appear on the screen.

If the “Done” doesn’t appear you should try:

· holding your phone in a different way, so that your device NFC antenna can be triggered;
· holding your phone closer to the payment reader;
· Holding your phone for a few extra seconds.

If the “Done” appears, but cashier says that the payment did not work:

· check if the store accepts contactless payments;
· Contact your Bank to make sure your card is working properly.

If prompted, follow the instructions on the screen. Some stores use older software for their EFTPOS terminals that asks for PIN or signature. If you are asked, follow the steps on the EFTPOS terminals screen.

If your card is blocked, your digital card will be blocked and you will need to contact Kina Bank on +675 308 3800 or email us at kina@kinabank.com.pg to unblock your card.

To view your transaction history in the Kina Pei app, follow these steps:

1. Go to the “Transaction History” or “Activity” section of the Kina Pei app.
2. In this section, you will see a detailed list of all the transactions you have made using the Kina Pei.
3. The transaction history will include information such as the transaction dates, amounts, and recipients.

Please note that the transaction history displayed in the Kina Pei app will only show the transactions that were made using the Kina Pei. It will not include your overall banking transactions that were not made through the Kina Pei app.

Once a transaction is confirmed, it cannot be cancelled. If you encounter any issues, contact us on 308 3611 or email FraudPrevention@kinabank.com.pg

If a transaction fails, check your internet connection, ensure your card is valid and has sufficient funds, and try again. If the problem persists, contact Kina Bank for assistance.

Yes, there are spending limits, just the same as your physical Visa card. For specific details on these limits, please refer to the Kina Bank Fees and Charges. The spending limits are linked to your spending limits for your physical card because Kina Pei tokenises your physical card.

To update your Personal Information, please visit any Kina Bank branches, digital hubs or contact our us on +675 308 3800 or email us at kina@kinabank.com.pg.

Immediately contact customer support to report any unauthorised transactions. They will guide you through the process to secure your account and investigate the issue Fraud contact 24/7.

Phone: 308 3611 or email FraudPrevention@kinabank.com.pg

Please contact our Contact Centre Team on +675 308 3800 or email us at kina@kinabank.com.pg

Call Toll Free on 180 1525 or +675 308 3800

Or email us on kina@kinabank.com.pg